Customer Knowledge Base

Information Database

A curated article hub to guide customers through Ursin workflows, editing styles, correction requests, floor plans, and virtual services.

Workflow

Ordering process, editing profile setup, feedback flow, and pricing references.

Article 01Account and Ordering ProcessA step-by-step guide to setting up your Ursin account, preparing an editing profile, and placing a complete order.

Article 02Order Management GuidelineLearn how to track an order, keep communication organized, request changes correctly, and review final delivery.

Article 03Earn More With Every OrderLearn how Ursin Upoint, customer tiers, rewards, pricing benefits, and tier reviews work with each completed order.

Article 04Additional work requestAdditional Work Requests For real estate photo editing service Free of Charge Additional work must be specified by writing the keyword on the order. The work is free of charge only when you order it initially. Returning the order and reques

Article 05Detailed Price ListServices detailed price list Here are the details on the credits and their pricing. Credits Pricing Charge in RE-Photo-Basic $1.19 Each single photo edited RE-Photo-HDR $1.59 Each bracket of a photo edited Photo Credit $1.19 Other editing se

Article 06Keywordskeywords These following terms or "keywords" is the mean of communication in our company's workflow. We believe the use of keywords is result in time saving, better understanding and overall a better experience for both our clients and us W

Article 07Correction, amendment and feedbackCorrection, amendment and feedback These are some of the basic responds to the result of our final product. This article will clear thing out when you are in need to communicate with us regarding such issues. Include these keywords in your

Photo Editing Styles and Variations

Signature editing styles, visual variables, smoothing, and sharpening controls.

Article 01High DynamicHigh Dynamic style gives an enhanced and detailed look to the exteriors. We combine high dynamic range ( HDR looking ) with detailed shadow reducing and slightly more saturating, without making the images look over-edited or su

Article 02Granitegranite This article include everything you need to know about one of our newly released photo editing style – Granite. You will find the Granite style’s description, style matrix and sample output for references. WHAT YOU SHOULD KNOW Grani

Article 03GreyGrey This article include everything you need to know about one of our newly released photo editing style - Grey. You will find the Grey style's description, style matrix and sample output for references. WHAT YOU SHOULD KNOW This style has

Article 04Classic (exterior)The Classic style gives a neutral, slightly enhanced on saturated look to all kinds of properties. DESCRIPTION Enhancements are made but we avoid over-editing and extreme enhancements regarding green grass and blue skies.

Article 05MellowThis article include everything you need to know about one of our signature photo editing style – Mellow. You will find the Spark style’s description, style matrix and sample output for references. WHAT YOU SHOULD KNOW For this style

Article 06SparkThis article include everything you need to know about one of our signature photo editing style - Spark. You will find the Spark style's description, style matrix and sample output for references. WHAT YOU SHOULD KNOW This style pushe

Article 07Twilight/Evening Photo EditingIf you are not familiar with our variable, please read here

Article 08Day to Evening/TwilightDay to Evening/Twilight A mood-setting evening or romantic sun set look always does wonder. This style will completely change the atmosphere produced by the exterior photo that draw attention of most home buyers COST Basic service: 1 output

Article 09Photo Editing VariablePHOTO EDITING VARIABLE Variables by our definition are the various specific specifications used in image editing. Variables will have many different levels, the set of variables with different levels will form a style. Or we call it the sty

Photo Editing Information

Technical notes for common editing types and request details.

Article 01Portrait Photo EditingFor all your people & product editing needs We highlight the beauty and the professional look from your portrait images. We also try to bring out the best shape of your product photography. Bring out the best of your moment From saving your

Article 02GrassGRASS Value of a house is not only depends on its interior, but also the exterior, which contributes an important part. A wide and green lawn will elevate any property value and attract more home buyers. But in reality, having a beautiful l

Article 03Sky ReplacementWe will replace the sky from window view and interior photos with our collection of sky stock identified by different types and tones. The standard for most exterior styles is "Operators Choice" , meaning: Our o

Article 04View variableThis article provides information about view (mostly outdoor view that can be seen though window and such) and how are we going to tackle them in editing process. Basically, we distinguish view editing into different types to

Article 05Tone MappingThis article include information about all relevant factors of tone mapping technique and how to make your experience with this service as smooth as possible. INTRODUCING TONE MAPPING Tone-mapping is an HDR enhancement that con

Article 06HDROur most requested photo editing service. This article include information about all relevant factors of HDR editing and how to make your experience with this service as smooth as possible. COST Basic service: 1 output = US$1.59 Other r

Article 07Single Photo EditingThis represents our core photo-editing process. It is comprehensive and touches on most of the relevant factors in Real Estate photo-editing. COST Basic service: 1 output = 1 photo credit Amendment: 1 amendment = 1 phot

Floor Plan Information

Floor plan product notes and preparation requirements.

Article 013D Floorplan Infofloor plan services 3D Display Mode (Camera View) We have various variables on the angle of the camera defining 3D model when rendering, and they also show how we "cut " the wall of the model. Note: Only when you have the complete

Article 02Ursin Floor PlanExplore Ursin 2D, Floorplanner, 3D, hand-crafted, and watercolor floorplan services for real estate presentation.

Virtual & 3D Services Information

References for virtual staging, renovation, 3D illustration, and furniture options.

Article 01Virtual Renovation - InformationVIRTUAL RENOVATION Virtually renovate any room and area. Remove old furniture, add new ones, unlock the true potential of a property Ursin's Virtual Renovation Service More extensive work than Virtual Staging . Renovation service offer to r

Article 02Virtual StagingVIRTUAL STAGING We don't stop at putting furniture in an empty room, we also give it soul and style Ursin's Virtual Staging service Placing and adjusting virtual furniture in a photo of an empty room. Virtual furniture must be chosen from

Article 03Virtual Furniture CollectionVIRTUAL FURNITURE COLLECTION Here show case our virtual furniture collection. Exclusively made in house and constantly update to match every furniture trends in the market! Latest Ursin Virtual Furniture Collection - 2025 New Collection To

Article 043D IllustrationTurn architectural sketches and project ideas into realistic interior, exterior, and animation-ready 3D visualizations.